The Refund Policy of Testuru is regulated as follows:
1. The following cases will be entitled to exchange/ refund:
- In case you are unable to participate in the test 3 times in a row due to Testuru system’s failure, we will refund you 100% of the payment.
- You have changed your mind and would like to choose another exam package having the lower price than the one you have paid before.
2. Refund/ exchange procedures:
Refund requirements should be sent to the email firstname.lastname@example.org including information as below:
- “Name and Code” of the exam package
- Payment date
- Payment method
- Attaching the confirmation email of Testuru about “successful payment for the package”
- Reasons for refund/exchange requirement
- Testuru will consider and give feedback to customers via email within 24 hours from the time of receiving the refund request.
3. Specific regulations about the refund:
- For Speaking and full packages, the refund request must be sent to us at least 12 hours before the starting time of the tests.
- For Listening and Reading: The refund is not applicable to these two packages.
- For Writing/ Speaking/ Full packages: customers will be refunded in the correct amount of the package value after deducting “payment fee”. Payment fees are specifically referenced as follows:
- Refund time: within 3 working days from the date of the confirmation of refund request
- Please contact us via email email@example.com or hotline: 0784 680 448 or 028 73007677 in case you have any queries about our refund policy.